PRIVACY POLICY

Last updated January 21, 2026

This Privacy Policy for Hot Custom Boxes (“we”, “us”, or “our”) explains how and why we collect, use, store, and share your personal information when you use our services (“Services”), including when you:

Visit our website at https://hotcustomboxes.co.uk/
Contact us through our website or other communication channels
Request a quote, place an order, or subscribe to marketing communications
Engage with us in any sales, marketing, or business-related activities

If you do not agree with this Privacy Policy, please do not use our Services.

For any questions, you can contact us at support@hotcustomboxes.co.uk.

1. WHO WE ARE (DATA CONTROLLER)

For the purposes of UK data protection law, Hot Custom Boxes is the data controller.

Registered UK Contact Address:
27 Saint Andrews Drive, Flat no. 3/4 Glasgow, G41 5JN United Kingdom

Email: support@hotcustomboxes.co.uk

Although the brand operates internationally and is US-based, this Privacy Policy applies specifically to users of our UK website and UK-based services.

2. WHAT INFORMATION WE COLLECT

A. Personal Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Billing and delivery address
Company name and job title
Order details and custom packaging requirements
Communication preferences

We do not intentionally collect special category (sensitive) personal data.

You are responsible for ensuring that the information you provide is accurate and up to date.

B. Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring URLs
Approximate location (city/country level)

This data is used for security, analytics, and website performance purposes.

3. COOKIES AND TRACKING TECHNOLOGIES (PECR COMPLIANCE)

We use cookies and similar technologies to operate our website and analyse usage.

Cookie Types We Use:

Strictly necessary cookies – required for site functionality
Analytics cookies (e.g. Google Analytics) – used only after consent
Marketing cookies – used only if you opt in

Non-essential cookies are not placed unless you give explicit consent via our cookie banner.
You can change or withdraw your cookie preferences at any time.

4. HOW WE USE YOUR INFORMATION

We process personal data only where legally permitted, including to:

Provide quotes, orders, and customer support
Respond to enquiries and requests
Process payments securely
Improve website performance and user experience
Send marketing communications only where you have opted in
Detect fraud, security threats, and misuse
Comply with legal and regulatory obligations

5. LEGAL BASES FOR PROCESSING (UK GDPR)

Under UK GDPR, we rely on the following lawful bases:

Consent – for marketing emails, cookies, and optional communications
Contract – to provide products or services you request
Legal obligation – for tax, accounting, and regulatory compliance
Legitimate interests – to operate and improve our business (excluding direct marketing without consent)

You may withdraw consent at any time.

6. MARKETING COMMUNICATIONS (PECR)

We will only send marketing emails to UK users where:

You have actively opted in, or
A lawful “soft opt-in” applies (existing customers, similar products, with opt-out available)

Every marketing email includes an unsubscribe link, and you can opt out at any time.

7. PAYMENT PROCESSING

Payments are processed securely by third-party providers, including:

Stripe
PayPal
Other supported payment gateways

We do not store your full payment card details. Payment providers act as independent data controllers and process your data under their own privacy policies.

8. DATA SHARING

We may share your personal data only when necessary, including with:

Website hosting and infrastructure providers (e.g. AWS, Cloudflare)
Analytics providers (e.g. Google Analytics – consent-based)
Payment processors
Professional advisers or legal authorities where required by law

We do not sell your personal data.

9. INTERNATIONAL DATA TRANSFERS

Your data may be processed in the UK and the United States, as we use a combination of UK- and US-based servers.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreement (IDTA), or
UK Addendum to Standard Contractual Clauses (SCCs)

These safeguards ensure your data remains protected to UK GDPR standards.

10. DATA RETENTION

We retain personal information only for as long as necessary, including:

To fulfil contractual obligations
To meet legal, accounting, or tax requirements
To resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

11. DATA SECURITY

We use appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure servers.

However, no system is 100% secure, and data transmission is at your own risk.

12. CHILDREN’S DATA

Our Services are not intended for children under 13 years of age.
We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

13. YOUR RIGHTS UNDER UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact: support@hotcustomboxes.co.uk

14. COMPLAINTS – UK AUTHORITY

If you believe your data has been handled unlawfully, you may complain to:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised date.

16. CONTACT US

If you have questions about this Privacy Policy or your data, contact us at:

Hot Custom Boxes
27 Saint Andrews Drive, Flat no. 3/4 Glasgow, G41 5JN United Kingdom
support@hotcustomboxes.co.uk